Frequently Asked Quetions

Question
Where do I get replacement parts for the original Dynatherm burner?
Answer
From 1937 to 1974, Bethlehem Dynatherm manufactured its own non-retention head burner. All replacement gaskets, electrodes, and castings are available for this burner. Call us to find a local dealer in your area. If the parts are not in your dealer's stock, in most cases, we can have them shipped from our plant the same day as ordered.

Question
My oil company said my burner is shot and I need to replace the complete unit! Do I have any options?
Answer
Yes, you have several options. One cost effective option you may choose is to replace your existing burner with our burner renewal package. Or you may replace the combustion head with a new Front Head and Burner replacement kit. Should you feel more comfortable with replacing your boiler, we offer a complete heat exchanger trade-in program with the purchase of a new Dynatherm™ boiler. Regardless of which option you choose, we can guarantee you efficiencies that will compete and, in most cases, exceed the best of our competitors.

Question
Where do I get set-up specs for our boiler?
Answer
First, the boiler has to be identified. If the identification plate is not on the boiler and your specific boiler information is not in your installation manual, please give us a call or email us. To expedite identification, we will need the length of the cabinet covering the boiler from front to rear and the present nozzle size used to fire your unit. These two points of information should allow us to give you the firing specs on your Dynatherm.

Question
Where can I buy a new Dynatherm™ boiler?
Answer
We sell directly to dealers and independent contractors. Contact us for a dealer near you.

Question
I'm interested in your product and would like to become a Dynatherm™ Dealer.
Answer
With the necessity for efficiency and with all the uncertainty of increasing prices on oil and gas, we have had a considerable interest in our product and growth in our dealer network. To become a dealer please contact Maryann Jacoby at (215) 536-4078 or email us directly by .

Question
Can a Dynatherm™ boiler fire with natural gas or propane?
Answer
Yes, our FP series has been tested successfully with Carlin and Riello burners and they've been operating efficiently in the field for decades.

Question
I had a Dynatherm™ boiler installed in 1965. I loved the boiler, but recently had a new competative 1-season boiler installed. However, I'm now very disappointed with my new competitive boiler and want to switch back to the Dynatherm™. What can I do?
Answer
Sorry, there is nothing that we can do about the competitor's boiler. We suggest that you contact your installer and tell them about your dissatisfaction. Should you want to change back to a Dynatherm™ boiler, we can definitely help!

Question
I currently have a pellet stove and I'm looking for options. Do you have a distributor outside Pennsylvania?
Answer
No, there are currently no dealers outside Pennsylvania. However, if you have a contractor that you are confident in, we will consider selling directly to you or your contractor.
Question
Do your boilers have a warranty?
Answer
Yes, our warranty covers the heat exchanger only. Please see below for warranty coverage.

Warranty

Limited Lifetime Warranty on all new boilers. Subject to the terms and conditions set forth below, Dynatherm™ hereby extends the following Limited Lifetime Warranties to the original owner of a new residential grade water boiler manufactured and shipped on or after March 1, 1996:

This Limited Lifetime Warranty applies exclusively to the fabricated heat exchanger, and the welded components thereof; specifically, the front and rear tube sheets, boiler shell, combustion tube, third pass heat transfer chamber, coil flange, and such fittings as are welded to the heat exchanger.

Equipment and other parts such as burners, controls, coils and other accessories furnished by Dynatherm™ but manufactured by others shall be limited to the extent of the individual manufacturer's warranty, if any.

Performance and liability of the manufacturer under this warranty is limited to the repair or replacement, at the manufacturer's sole discretion, of defective heat exchanger or components thereof, or of any other components covered in this warranty. There is no other warranty expressed or implied.

This warranty is subject to the following conditions: (1) the boiler must have been installed by a heating contractor whose principle occupation includes the sale and installation of hydronic heating equipment, (2) the installation, maintenance and repair were performed in strict compliance with Dynatherm™ installation manuals and within the basic BOCA Building Code and local statutes or ordinances, whichever shall be more restrictive, (3) the boiler must have been operated within its rated capacity, and must be used exclusively for space and domestic water heating, (4) the boiler must use the fuel for which it was designed and equipped, (5) the boiler should be inspected annually by a qualified heating contractor.

This warranty does NOT cover: (1) the workmanship of any installer of Dynatherm™ boilers. This warranty does not assume any liability of any nature for unsatisfactory performance caused by improper installation, (2) expenses for removal or reinstallation of removing and reinstalling the defective part or its replacement and all labor and material connected therewith, (3) failure of the heat exchanger or other components due to any other reason including, but not limited to (a) lack of water, (b) freezing, (c) floods, (d) fire, (e) acts of God, (f) negligent or improper operation maintenance or installation, (g) corrosion of tubes or plates (such as oxygen attack), (h) leaky gaskets, or (i) improper water conditioning.

THIS WARRANTY AS PROVIDED HEREIN AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP, AND WHERE EXPRESSLY STATED, IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BUYER AND MANUFACTURER AGREE THAT THE BUYERS EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY IS AS SET FORTH HEREIN.

If warranty service is required, notify the contractor or seller who installed your boiler. In the event the contractor or seller who installed your boiler is no longer in business, please contact Dynatherm™ directly.